Return & Refund Policy

Return Policy
1. All PINENG power bank and rechargeable battery come with 1 year warranty from the date of purchased. You are able to return and exchange for new one within 1 year. Please refer warranty policy.  
2. We cannot be held responsible for any units that have been damaged in transit.
3. All shipping charges (both ways), handling and packaging costs will be charged to the buyer.
4. Replacement or warranty items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. 
5. Please email sales@pineng.com.my to request return.

Refund Policy
We only accept refund for item ordered are out of stock.
Any other reason of refund will be charge 5% transaction fee.
Please allow 7 days to process your refund.